Epic Edge™ Support
DOWNLOADS
DOCUMENTATION
DRIVERS
File | Version | Operating System(s) | Info | Download |
Epic Edge USB CDC VCOM Drivers.zip | V. 1.0.0.0 | Windows 7 |
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UTLITIES
FAQs
Do I need to have different firmware for different printer models?
Yes, the Epic Edge will have its own unique firmware to enable its advanced features.
Have you issued an end-of-life on the Epic 950?
The Epic 950 is still very much a current, readily available TransAct product and will be for some time to come. TransAct is conducting a very well-controlled, measured launch process with the Epic Edge. We realize that it takes time for our OEM partners to qualify and approve a new printer in all jurisdictions so we will continue to offer the highly reliable Epic 950 that you have come to know and count on.
Do you envision casinos having both Epic Edge and Epic 950 across their floors?
Yes, the Epic Edge and the Epic 950 will co-exist seamlessly running side-by-side on a casino floor. As new games come in with Epic Edge, the Epic 950 population will naturally and gradually decline over time.
How will I know what printer to put in a game?
The Epic Edge has color-coded rails in the outer chassis which eliminates any confusion.
What’s new about the Epic Edge?
A single outer chassis with all game interfaces, 50% higher print quality, new high speed interfaces for simple firmware updates, and an adjustable ticket bucket enabling both standard and short ticket capability.
If I decide to implement Epicentral across my floor now, will both the Epic 950 and Epic Edge still be compatible with Epicentral?
Yes, both printers are fully compatible with Epicentral. Epicentral will adjust seamlessly between the two printers on the casino floor.
TECHNICAL SUPPORT
Phone Support
1-877-748-4222, option 3
Monday through Friday 8:00 AM to 5:00 PM
Eastern & Pacific Time
For international calls, +1-607-257-8901
Fax: 607-257-3911
Email Support
Contact TechSupport@TransAct-tech.com.
Printer Repair
To send a printer in for repair please fill out our RMA form
REPAIR LOCATIONS
TransAct – Ithaca, NY
Transact Technologies Eastern Region Repair Center
1.877.748.4222 Opt. 4
TransAct – Doncaster, UK
TransAct Technologies European Region Repair Center
+44 (0)1709 772 500
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