Questions? Call Us: (877) 748-4222
CONTACT US
Questions? Call Us: (877) 748-4222
CONTACT US

Epic Edge™ Support

 
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DOWNLOADS

 
DOCUMENTATION

File Downloads
Epic Edge™ Spec Sheet
Epic Edge Maintenance Features

DRIVERS

File Version Operating System(s) Info Download
Epic Edge USB CDC VCOM Drivers.zip V. 1.0.0.0 Windows 7
Epic Edge USB CDC VCOM Drivers.zipV. 1.0.0.0
Windows 7

Transact Virtual COM Port Driver Package

Description:
The Transact Virtual COM Port Driver Package provides a convenient way for users to integrate their Transact EPIC Edge printers with the Windows 7 Operating System.

********************************************************
Version:
1.0.0.0

Release Date:
January 2019

Changes:
Initial release of Microsoft certified driver for Windows 7.
********************************************************
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UTLITIES

File Version Operating System(s) Info Download
TransAct Firmware Downloader 2.21.3.0 Windows Vista, 7, 8, 8.1, 10
Transact Firmware Downloader V. 2.21.3.0
Windows Vista, 7, 8, 8.1, and 10

The Download tool is designed to replace/update the firmware image in the printer on a single printer.
 
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TransAct Firmware Downloader 2.18 Windows 9x, 2000, Me, 2003 Server, XP
Transact Firmware DownloaderV. 2.18
Windows 9x, 2000, ME, 2003 Server, and XP

The Download tool is designed to replace/update the firmware image in the printer on a single printer.
 
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Epic Edge Firmware Donwload Instructions 1.1
Bench Test Utility 2.0.1.5 Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8, 10
Bench Test Utility V. 2.0.1.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8, 10

The Demo and Comm Analyzer tool allows demo scripts to be sent to the printer to test communication and functionality of a printer. The tool also has a debug mode which allows you to monitor the communication to and from the printer and PC for testing and developing.
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PJTerminal 1.7.5 Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8
PJTerminalV. 1.7.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8

PJTerminal is a tool to allow direct interactive communications to the printer. It will allow you to interactively send commands to and get responses from the printer. Documentation for this tool is included with the install.

The PJTerminal utility will run on Windows 9x, Windows 2000, Windows ME, Windows 2003 Server, Windows XP, Windows Vista, Windows 7, and Windows 8.

We strongly recommend that any old versions of this software be uninstalled before this version is installed.
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PJTerminal Instructions
Master Programming Fixture Downloader 120b

Master Programming Fixture Downloader V. 120b
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

The Master Programmer tool is designed to be used in conjunction with our Master Programmer hardware, and allows the replacement/update of firmware image on multiple printers at once.

Instructions:
Step 1: Plug in "dongle" into printer's imPort (download port).
Step 2: There is no step 2, wait for step 1 to finish.

LED Blink Codes
Blinking Green - Working (may blink at different rates.)
Blinking Both - Waiting to be plugged into printer's imPort.
Alternating - "Happy Dance", printer is done being programed.
Red On - Error, see PC for description of error.

Note: Sometimes it may be necessary to manually put the printer into boot load mode. To do this, partially un-rack the printer, open the cover, and apply power while holding the feed button. (in this mode, disable the "verify" function.

This program may be configured to operate from 4 to 20 communications ports.
To alter the number of ports add a command line parameter as follows:

…MasterBlaster.exe -ports:8Where 8 may be from 4 to 20. The default is 8.
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USB Port View 1.0.1.0 Windows 98 Second Edition, 2000, ME, XP, Vista, 7, and 8
USB Port View V. 1.0.1.0
Windows 98 Second Edition, 2000, ME, XP, Vista, 7, and 8

This is a utility for displaying the available USB ports on your system. If an Ithaca printer is on the port, it will be shown in the list. This program will operate with Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, and Windows 8.
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USB Port View 1.2.0.0 Windows Vista, 7, 8, 8.1, 10
USB Port ViewV. 1.2.0.0
Windows Vista, 7, 8, 8.1, 10

This is a utility for displaying the available USB ports on your system. If an Ithaca printer is on the port, it will be shown in the list. This program will operate with Windows Vista, Windows 7, and Windows 8, Windows 8.1 and Windows 10.
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Printer OCX Control Setup 1.3.5 Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10
Printer OCX Control Setup V. 1.3.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

"ActiveX®" control that will allow you to send RAW data to the printer, no print driver needed.

This is for programmers who want complete control over the control codes sent to the printer.

 Note: When installing the Printer OCX Control, you may experience the following error:

Error 1904.Module C:Program FilesTransActPosPrinterPOSPrinter.ocx failed to register. HRESULT -2147220473. Contact your support personnel. 

If you run into this error, please download and install Microsoft's Visual C++ 2008 SP1 Redistributable Package (x86) from Microsofts website, and then you should be able to successfully install the Printer OCX Control without an error.
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Printer OCX Test Applications 1.0.2.0 Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10
Printer OCX Test Applications V. 1.0.2.0
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

PosPrinterOcxMfcApp
This is a sample MCF test application for the Transact POSPrinter ocx developed using Visual Studio 2010.
--This application needs POSPrinter ocx to be registered on the system prior to running the test application.

 PosPrinterOcxDotNetTest
This is a sample C# Dot Net test application for the Transact POSPrinter ocx developed using Visual Studio 2010.
--This application needs POSPrinter ocx to be registered on the system prior to running the test application.
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Sample v1.01 1.01 Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7
Samples V1.01
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7

Helpful instructions, code and demos. See List Below.

1.Printer interface documentation.
2.Visual Basic Demo that includes: printing, cash drawer firing, receipt cutting, forms validation, printer status, and rotated print examples.
3.Visual Basic Test program.
4.Visual Basic MICR example code.
5."C" Test example code.
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DOWNLOADS

 
Spec Sheet
 

FAQs

 
Do I need to have different firmware for different printer models?
Yes, the Epic Edge will have its own unique firmware to enable its advanced features.
Have you issued an end-of-life on the Epic 950?
The Epic 950 is still very much a current, readily available TransAct product and will be for some time to come. TransAct is conducting a very well-controlled, measured launch process with the Epic Edge. We realize that it takes time for our OEM partners to qualify and approve a new printer in all jurisdictions so we will continue to offer the highly reliable Epic 950 that you have come to know and count on.
Do you envision casinos having both Epic Edge and Epic 950 across their floors?
Yes, the Epic Edge and the Epic 950 will co-exist seamlessly running side-by-side on a casino floor. As new games come in with Epic Edge, the Epic 950 population will naturally and gradually decline over time.
How will I know what printer to put in a game?
The Epic Edge has color-coded rails in the outer chassis which eliminates any confusion.
What’s new about the Epic Edge?
A single outer chassis with all game interfaces, 50% higher print quality, new high speed interfaces for simple firmware updates, and an adjustable ticket bucket enabling both standard and short ticket capability.
If I decide to implement Epicentral across my floor now, will both the Epic 950 and Epic Edge still be compatible with Epicentral?
Yes, both printers are fully compatible with Epicentral. Epicentral will adjust seamlessly between the two printers on the casino floor.
 

TECHNICAL SUPPORT

Phone Support
 

1-877-748-4222, option 3
Monday through Friday 8:00 AM to 5:00 PM
Eastern & Pacific Time
For international calls, +1-607-257-8901
Fax: 607-257-3911

Email Support
 

Contact TechSupport@TransAct-tech.com.

 

Printer Repair
 

To send a printer in for repair please fill out our RMA form

 

REPAIR LOCATIONS

TransAct – Ithaca, NY
Transact Technologies Eastern Region Repair Center

1.877.748.4222 Opt. 4

TransAct – Doncaster, UK
TransAct Technologies European Region Repair Center

+44 (0)1709 772 500

Need more help?EMAIL TECH SUPPORT

883

 
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877.748.4222
 

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Need Supplies?

Call one of our specialist now.
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Click here to order parts & supplies!

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Transact Firmware Downloader V. 2.21.3.0
Windows Vista, 7, 8, 8.1, and 10

The Download tool is designed to replace/update the firmware image in the printer on a single printer.
 
close-link
Powered by Convert Plus
Transact Firmware DownloaderV. 2.18
Windows 9x, 2000, ME, 2003 Server, and XP

The Download tool is designed to replace/update the firmware image in the printer on a single printer.
 
close-link
Powered by Convert Plus
Bench Test Utility V. 2.0.1.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8, 10

The Demo and Comm Analyzer tool allows demo scripts to be sent to the printer to test communication and functionality of a printer. The tool also has a debug mode which allows you to monitor the communication to and from the printer and PC for testing and developing.
close-link
Powered by Convert Plus
PJTerminalV. 1.7.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, and 8

PJTerminal is a tool to allow direct interactive communications to the printer. It will allow you to interactively send commands to and get responses from the printer. Documentation for this tool is included with the install.

The PJTerminal utility will run on Windows 9x, Windows 2000, Windows ME, Windows 2003 Server, Windows XP, Windows Vista, Windows 7, and Windows 8.

We strongly recommend that any old versions of this software be uninstalled before this version is installed.
close-link
Powered by Convert Plus

Master Programming Fixture Downloader V. 120b
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

The Master Programmer tool is designed to be used in conjunction with our Master Programmer hardware, and allows the replacement/update of firmware image on multiple printers at once.

Instructions:
Step 1: Plug in "dongle" into printer's imPort (download port).
Step 2: There is no step 2, wait for step 1 to finish.

LED Blink Codes
Blinking Green - Working (may blink at different rates.)
Blinking Both - Waiting to be plugged into printer's imPort.
Alternating - "Happy Dance", printer is done being programed.
Red On - Error, see PC for description of error.

Note: Sometimes it may be necessary to manually put the printer into boot load mode. To do this, partially un-rack the printer, open the cover, and apply power while holding the feed button. (in this mode, disable the "verify" function.

This program may be configured to operate from 4 to 20 communications ports.
To alter the number of ports add a command line parameter as follows:

…MasterBlaster.exe -ports:8Where 8 may be from 4 to 20. The default is 8.
close-link
Powered by Convert Plus
USB Port View V. 1.0.1.0
Windows 98 Second Edition, 2000, ME, XP, Vista, 7, and 8

This is a utility for displaying the available USB ports on your system. If an Ithaca printer is on the port, it will be shown in the list. This program will operate with Windows 98 Second Edition, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, and Windows 8.
close-link
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USB Port ViewV. 1.2.0.0
Windows Vista, 7, 8, 8.1, 10

This is a utility for displaying the available USB ports on your system. If an Ithaca printer is on the port, it will be shown in the list. This program will operate with Windows Vista, Windows 7, and Windows 8, Windows 8.1 and Windows 10.
close-link
Powered by Convert Plus
Printer OCX Control Setup V. 1.3.5
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

"ActiveX®" control that will allow you to send RAW data to the printer, no print driver needed.

This is for programmers who want complete control over the control codes sent to the printer.

 Note: When installing the Printer OCX Control, you may experience the following error:

Error 1904.Module C:Program FilesTransActPosPrinterPOSPrinter.ocx failed to register. HRESULT -2147220473. Contact your support personnel. 

If you run into this error, please download and install Microsoft's Visual C++ 2008 SP1 Redistributable Package (x86) from Microsofts website, and then you should be able to successfully install the Printer OCX Control without an error.
close-link
Powered by Convert Plus
Printer OCX Test Applications V. 1.0.2.0
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7, 8, 8.1, and 10

PosPrinterOcxMfcApp
This is a sample MCF test application for the Transact POSPrinter ocx developed using Visual Studio 2010.
--This application needs POSPrinter ocx to be registered on the system prior to running the test application.

 PosPrinterOcxDotNetTest
This is a sample C# Dot Net test application for the Transact POSPrinter ocx developed using Visual Studio 2010.
--This application needs POSPrinter ocx to be registered on the system prior to running the test application.
close-link
Powered by Convert Plus
Samples V1.01
Windows 9x, 2000, ME, 2003 Server, XP, Vista, 7

Helpful instructions, code and demos. See List Below.

1.Printer interface documentation.
2.Visual Basic Demo that includes: printing, cash drawer firing, receipt cutting, forms validation, printer status, and rotated print examples.
3.Visual Basic Test program.
4.Visual Basic MICR example code.
5."C" Test example code.
close-link
Powered by Convert Plus
Epic Edge USB CDC VCOM Drivers.zipV. 1.0.0.0
Windows 7

Transact Virtual COM Port Driver Package

Description:
The Transact Virtual COM Port Driver Package provides a convenient way for users to integrate their Transact EPIC Edge printers with the Windows 7 Operating System.

********************************************************
Version:
1.0.0.0

Release Date:
January 2019

Changes:
Initial release of Microsoft certified driver for Windows 7.
********************************************************
close-link
Powered by Convert Plus