RMA

Repairs are warranted for 90 days from the date of repair or for the balance of the original warranty period, whichever is greater. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to TransAct. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the TransAct Warranty Policy that is packed with each new printer.

Fees
No Problem Found Repairs
If a warranty printer is sent in for repair and the repair center cannot find any defect; there will be a $37.50 fee plus shipping costs applied to the repair.

Estimates
If an estimate is requested for an out of warranty repair, TransAct will contact you with the estimate amount. If you decide not to have the printer repaired, you will be charged the $37.50 estimate fee plus shipping costs. If you decide to have the printer repaired; the $37.50 fee is waived.

International RMA Requests
If located outside the United States please call for an RMA at 1-877-748-4222 option 2. A representative will be glad to create an RMA request for you. 





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* Select Invoice ONLY if you have applied for or have NET Terms with us.
If you wish to establish "Net Terms" with TransAct, please fill out the Credit Application and fax to 607.266.8890 or email the attachment to AccountingOrders@transact-tech.com. New applications for terms are processed as quickly as possible, but may delay the repair turnaround time if charges are incurred.
   
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Incomplete forms will not be processed. All RMA numbers are valid for 30 days from date of issue. Shipping instructions will display once you submit this form.