Repairs are warranted for 90 days from the date of repair or for the balance of the original warranty period, whichever is greater. You are responsible for insuring any product returned for service, and you assume the risk of loss during shipment to TransAct. C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on the TransAct Warranty Policy that is packed with each new printer.
No Problem Found Repairs
If a warranty printer is sent in for repair and the repair center cannot find any defect; there will be a $37.50 fee plus shipping costs applied to the repair.
If an estimate is requested for an out of warranty repair, TransAct will contact you with the estimate amount. If you decide not to have the printer repaired, you will be charged the $37.50 estimate fee plus shipping costs. If you decide to have the printer repaired; the $37.50 fee is waived.
International RMA Requests
If located outside the United States please call for an RMA at 1-877-748-4222 option 2. A representative will be glad to create an RMA request for you.