online-reviews

How to Manage Restaurant Yelp Reviews (Without Ruining Your Business)

Yelp is a force of nature. Over 17% of all reviews on the app go to the Restaurant category (making it 2nd place under Shopping). These reviews are a significant influence on customers, with 84% of consumers relying on them to make a decision. All that pressure can sometimes lead business owners to respond poorly to negative reviews. […]
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