This quick-serve restaurant is the world’s leading baked goods and coffee chain, serving more than 3 million customers daily. They offer 50+ varieties of donuts, premium beverages, bagels, breakfast sandwiches, and other baked goods in over 11,000 restaurants worldwide.
THE CUSTOMER CHALLENGE
Each store had a complicated food labeling process involving seven (yes, seven!) unique labels. Due to the complexity of this process and the high turnover rate of lower-level employees, only managers were allowed to handle it. They needed an easy-to-learn solution that would free up the managers, save time and reduce costs.
THE BOHA!® SOLUTION
Enter BOHA! Our back of house assistant simplified their process and allowed lower level employees to take charge – leaving the managers the time they needed to effectively run the day to day operations.