Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.
What communication interface do I have?
The Series 800 printer uses a serial interface:
Type Bi-Directional, serial RS-232 using transmit, receive, and ground.
Protocol Ready/Busy or XON/XOFF, 9600 baud, 8 data bits, no parity, 1 start bit, 1 stop bit.
What are the Series 800 printer standard features?
The following features are common to the 800 Series Printers:
• Perforated fan folded tickets in a stack of 200 tickets.
• Barcode and total ticket cash-out capabilities.
• Horizontal ticket exit.
• Ticket separation performed by customer.
• Modular printer mechanism, ticket tray and sliding unit for easy maintenance.
• Modular Interface PCB.
• Audible Buzzer
• 400 and 600 count ticket trays.
• Internal or external bezel assemblies.
• Void and Reprint (Model 860 only).
What printer driver should I be using?
There is no driver avaialable. The series 800 printer communicates directly with the host machine. These printers are primarily used in gaming machines.
When I print to my Series 800 printer nothing prints?
Verify the Series 800 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal tickets. Make sure the tickets are loaded in the proper direction. See diagram below:
Ticket Stack Orientation
To ensure the ticket is loaded correctly into the printer, the ticket stack must be properly loaded in the ticket box. The stack must be oriented so that the Black Dot/Top of Form indicator of the first ticket is on the leading edge of the ticket, not near the perforation of the next ticket. If the top ticket on the stack has the back facing upward, the perforation attaching the next ticket will be toward the front of the Ticket Supply Box with the Black Dot/Top of Form indicator in the rear right corner. If the print area is facing upward, the perforation attaching the next ticket will be toward the rear of the Ticket Supply Box. For instructions on inserting the first ticket into the printer, see “Loading Tickets into Feeding Mechanism” below.
Figure 27 Ticket Stack Orientation
Loading Tickets into Feeding Mechanism
When loading new ticket stacks, be sure that the printer mechanism assembly has been unseated from the outer slide chassis’s racking retainers. The first ticket of the stack must be inserted into the printer by hand. The Series 800 Printers’ Ticket Supply Box is integrated with a guide to direct the ticket into the printer mechanism. Once the leading ticket enters the TOP OF FORM sensor, the ticket will be automatically fed into the Printer Mechanism Assembly.
Figure 16 Ticket Loading and Ticket Feed Mechanism
Loading tickets into the ticket supply box: (Refer to the label on printer)
Load tickets into the ticket supply box sensitized side down (make sure Black Dot is facing you).
Orientate the tickets so that the Black Dot is towards the leading edge of the ticket.
Feeding tickets into the Printer Mechanism Assembly: (Refer to the label on printer)
Check to ensure that the tickets have been placed in the ticket supply box with the proper black dot orientation.
Insert the leading ticket into the Printer Mechanism Assembly’s insertion guide area. The ticket should be fed about a ½" into the mechanism; at this time, the machine automatically completes the feeding process.
Slide the printer mechanism assembly back into the closed position, making sure that the assembly’s slide plungers snap into the racking retainers within the outer slide chassis.
The printer is ready to receive information.
What items are needed for out of game testing?
You would need:
M067919-06 Power Supply
06-0561 Power Cord
85-03500 Power/Communication Adapter
10-2020 Null Modem Cable 9F to 9F
Please see the out of game testing PowerPoint file for more information. Click here
What is the difference between an 850 and 860 printer?
There is a specific functional difference between the Model 850 and the Model 860 printers. As an option, the Model 860 incorporates a void and reprint sensor that verifies the integrity of the barcode. The Model 860 can automatically determine if the ticket’s barcode is, or is not readable.