Where can I order paper and ribbons?
Where can I order parts?
Do you offer a repair service?
Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient
RMA web form.
What communication interface do I have?
The Series 70 printer can be purchased with several different communication interfaces.
Please use the below chart to identify which interface your printer has:
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36 pin Centronics Parallel Interface
Cable Required:
Parallel Cable, 25 pin male to 36 pin Centronics male.
This cable is available for purchase from us.
Item No: 253-9800002
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25 pin Serial Interface
Cable Required:
Serial Null Modem Cable, 9 pin female to 25 pin male.
This cable is available for purchase from us.
Item No: 253-9800006
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What is the basic difference between parallel and serial?
A parallel printer must be connected to a parallel port, commonly labeled as an LPT port on a PC. The LPT port should be set for bi-directional, standard, or SPP. A serial printer must be connected to a serial port, commonly labeled as a COM port on a PC. Consult your PC’s literature to learn how to change this setting. The COM port settings must match the printer serial settings to communicate properly. The dipswitches within the printer adjust the serial settings. See Manual Configuration in the Quick Reference section below.
Why is the length of my receipt always the same no matter how many printed lines are on it?
Your software is probably sending a form feed at the end of each printed document. You may be able to adjust the length of the form feed within your software.
What printer driver should I be using?
Use the Generic Text Only driver that is available within the Microsoft Windows Operating Systems.
Why won’t my printer cut?
The printer will cut the paper when the printer receives the cut command below from the system.
ASCII DECIMAL HEX IPCL
Cut EM 25 19 &%FC
Why am I missing characters in my print?
If it is a parallel printer, be sure the parallel port is set for bi-directional, standard, or SPP. If it is a serial printer, be sure the serial port settings match the printer serial settings.
When I print to my Series 70 nothing prints?
If no alarm light appears, try the following:
Parallel Version:
1. Be sure the port is set for bi-directional, standard, or SPP.
2. Get to a DOS prompt on your system.
3. Type the following: dir > lpt1 (assuming you on LPT1)
4. If nothing prints and the printer is mechanically functioning, the problem may be the systems parallel port or the data cable.
Serial Version:
1. Get to a DOS prompt on your system.
2. Type the following: mode com1:9600,n,8,1 (assuming your on COM1 and the printer settings are 9600,n,8,1)
3. Hit Enter on the keyboard, the above command should display again on the monitor
4. Type the following: dir > com1 (assuming your on COM1)
5. If nothing prints and the printer is mechanically functioning, the problem may be the systems serial port or the data cable.
Series 70 Service & Support
