Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.
What communication interface do I have?
The Ithaca 8000 printer can be purchased with several different communication interfaces. Please use the below chart to identify which interface your printer has:
9 pin Serial Interface Cable Required: Serial Null Modem Cable, 9 pin female to 9 pin female. This cable is available for purchase from us. Item No: 10-2020
36 pin Centronics Parallel Interface Cable Required: Parallel Cable, 25 pin male to 36 pin Centronics male. This cable is available for purchase from us. Item No: 253-9800002
USB Interface Cable Required: USB Cable This cable is available for purchase from us. Item No: 98-04322
Ethernet Interface Cable Required: CAT-5 Ethernet cable This cable is not available for purchase from us.
25 pin Parallel Interface Cable Required: Parallel Cable, 25 pin male to 25 pin male. This cable is available for purchase from us. Item No: 253-9800007
25 pin Serial Interface Cable Required: Serial Null Modem Cable, 9 pin female to 25 pin male. This cable is available for purchase from us. Item No: 253-9800006
Caution: The 25 pin Parallel and 25 pin Serial interfaces look exactly the same externally.
They both use a 25 pin D-shell connection. A closer look will reveal that the electronics on the actual interfaces boards are different. The best way to determine which 25 pin communication interface is present in the printer is to print a configuration listing from the printer. This listing will show either RS232 Serial or P1284 Parallel. See Manual Configuration for how to print out this listing.
What is the difference between parallel and serial communication?
Parallel and serial communications are two distinct ways of getting data from a PC to our printer. Serial communication transmits data on only 2 wires, one for sending and one for receiving one bit at a time. Parallel communication transmits data across multiple wires simultaneously. This provides a faster means of data transmission than serial. A parallel printer must be connected to a parallel port, commonly labeled as an LPT port on a PC. The LPT port should be set for bi-directional, standard, or SPP. A serial printer must be connected to a serial port, commonly labeled as a COM port on a PC. The COM port settings must match the printer serial settings to communicate properly. Please consult your PC’s literature to learn how to change these setting.
What printer driver should I be using?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Drivers & Downloads
Why won’t my cash drawer open that is connected to my printer?
The Ithaca 8000 printer has an RJ11 cash drawer port for connecting a cash drawer. This port can be hard wired in 3 standard configurations, Ithaca, EPSON, and Star. On the bottom of the printer there is a sticker the will identify which wiring the printer has currently. When purchasing a cash drawer, the correct cash drawer cable for this specified wiring configuration must be ordered. Cash drawer cables are not available from TransAct. Once you have the correct cable, you will still need to send the correct cash drawer command code to the printer to open the drawer. The cash drawer code depends on the Emulation Mode the printer is in. This can be determined by printing a configuration listing. See Manual Configuration for how to print out this listing. The follow are the codes for the common Emulation Modes:
The printer will cut the paper when the printer receives the cut command from the system. This command code depends on the Emulation Mode the printer is in. This can be determined by printing a configuration listing. See Manual Configuration for how to print out this listing. The follow are the codes for the common Emulation Modes:
When I print to my Ithaca 8000 printer nothing prints?
The Ithaca 8000 printer is a thermal printer that requires thermal paper. Verify the paper you are using is thermal paper. Make sure the paper is loaded properly. To load paper, simple drop the paper roll into the printer with the paper coming from the bottom of the roll. Pull the paper out a little bit, and close the lid. Printer should cut the paper, and be ready to print. (No error LED, just solid Green LED) Verify you have selected the correct communication port on the system. If the printer has a serial port, make sure you are connected to the serial port of the PC with a serial null-Modem cable. Verify that the configuration settings of the printer are set to the correct Emulation Mode and communication settings for your system. See Manual Configuration for how to print out this listing.
I have an ethernet interface on my printer, and I can ping to my printer, but I can't print to it. Why?
The most common reason why this happens is because the "Enable bidirectional support" checkbox is checked under the Ports tab in the Properties of your printer. To uncheck this, go to your Printers and Faxes/Devices and Printers page, right click on your printer and select Properties/Printer Properties, click the Ports tab, uncheck the "Enable birdirectional support" checkbox, then click the Apply button, and then click the OK button.
In Windows 8.1/Windows 10, my 8000 printer with USB interface is not showing up or reconginzed/assigned on a USB port?
In Windows 8.1/Windows 10, before installation, please change the "USB Mode" option in the internal configuration of the 8000 printer to “USB Printer Only”. See Manual Configuration under the Quick Reference section. NOTE: After you change this option, you must unplug the power cord from the printer, wait at least 1 minute, then plug the power cord back in. (This updates the interface with the new USB Mode.) Then please follow the Windows Driver Installation Guide under the Drivers section to complete the installation.
8000 printers with USB interface built before June 2009 will not be compatible with Windows 8.1/10. You can verify the printer build date by looking at the Serial label on the bottom of the printer. The build date must be F09 or better. (Where a=JAN, B=FEB, C=MAR, etc. and two digit year.)
You need the “USB Mode” option in the Configuration to work in Windows 8.1/10 as this option needs to be set to “USB Printer Only”. If this option is not available in the Configuration of your 8000 printer, it is not Windows 8.1/10 compatible.
This option is not available in units older than June 2009 and some specialized or proprietary firmware.
You would need to replace with a 8000 of newer vintage with standard firmware or our new 9000 printer. Standard firmware may not work with systems that require proprietary or special firmware.
NOTE: The 8000 printer is no longer manufactured. The replacement is the 9000 printer.