Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.
What communication interface do I have?
USB and RS-232 communications are supplied through interface connections at the rear of the printer, as illustrated in the figure. The Serial RS-232 interface connector is a locking Molex connector and the USB interface is a standard USB B connector. Power is supplied through a locking 4-pin Molex connector as shown.
What are the Epic 880 printer standard features?
The following features are standard for Epic 880TM printers:
Variable length presenter, capable of handling from 63.5 to 254 mm. (2.5 -10 inches) length tickets
Full-cut auto-cutter module as part of printer mechanism
Minimum 150 mm (6.0”)/second print speed (monochrome black text)
203 dpi print resolution (8 dots/mm.)
Special print scalable to 8x with reverse, underscore, italic, and bold print
44/57 characters per line for 80 mm paper width
Face-up print orientation
ASCII and Unicode character encoding
Ladder and fence barcode printing supporting UPC-A, UPC-E, EAN13, EAN8, Code39, ITF, CODABAR, Code93, Code 128, Code31, and Interleaved 2 of 5
Serial RS232C and USB interfaces built into main controller PCB
Selectable baud rates
Drivers for Windows XP and XPe
4 MB minimum flash memory and 8 MB RAM
Ithaca command set emulation
Power: 24 VDC
Power Connector: 4 pin Molex
Paper Out, Paper Cover-Open, Paper Low, Top-Of-Form, Jam Detection, Transport Ticket Taken, Head Temperature, and Ticket Retract sensors
Ticket retract feature
Power and error LED(s)
Paper feed button
Easy paper loading
Portrait or landscape printing under Windows
Internal counters to track number of hours on, cuts completed, lines fed, and error conditions
Capable of handling a 152 mm. (6.0 inch) diameter, 82.5mm. wide paper roll
Compliant with RoHS (Restriction on Hazardous Substances)
Bezel assembly with LEDs (translucent blue)
The following options are available:
80mm paper guide
Lower paper guide
Additional or custom fonts or character sets.
Custom emulations (Epson, Custom)
Universal power supply (100-240 VAC, 47-63 Hz)
What printer driver should I be using?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Drivers & Downloads
When I print to my Epic 880 printer nothing prints?
Verify the Epic 430 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal paper. Make sure the paper is loaded properly. See diagram below:
The Epic 880 printer uses a continuous roll of POS or Lottery grade thermal paper, with specifications outlined in the chapter Epic 880TM Specifications and Requirements.
Instructions for auto-feeding the paper are as follows:
Place a roll of new paper on the spindle, with the end of the paper unloading from the back to the front of the printer, as shown in the figure.
Thread the free end of the paper under the top cover as shown.
Push the end of the paper forward until it engages the Paper Out sensor, located under the center of the top cover.
Paper will feed automatically, and then print and eject a test ticket.
How do I know what firmware is currently in my Epic 880 printer?
To find out what firmware is currently in your Epic 880 printer, simply press and hold the FEED button for about 4 seconds (or until all 4 LED lights are lit), and the printer will print out a list of all the current configuration settings in the printer. After the list prints out, turn the power off on the printer, and then back on. At the top of the list that printed out, under Identification you will see "Firmware:" followed by the firmware currently in our Epic 880 printer.
Why do I get an “Error encountered in opening lang mon Registry” when trying to save changes in the properties of the Windows driver?
The “Lang Mon” error is due to the driver's lack of privileges writing to the registry.
If you encounter this error, please use the “TransactPrinterProperties.exe” program found in the Utilities folder that comes with the Windows drivers.
Note: You must Right Click the TransactPrinterProperties.exe program and select Run as administrator to allow the changes to be saved to the registry.
Change values as you want them, and then click the Save Changes button.
Then Select Yes to allow the Windows Print Spooler to be restarted for the change to take effect.