Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.
What communication interface do I have?
The Epic 630 printer comes with a 9-pin serial interface:
9 pin Serial Interface Cable Required: Serial Null Modem Cable, 9 pin female to 9 pin female. This cable is available for purchase from us. Item No: 10-2020
What are the media specifications for the Epic 630 printer?
Paper feed method Friction feed
Paper feed pitch Default - 1/8 inch
Paper width 82.5 mm: 82.5 +/- 0.5 mm. (3.25 +0.0/- 0.04 inches)
80.0 mm: 80.0 +/- 0.5 mm. (3.15 +/- 0.01 inches)
Roll diameter 152.4 mm. (6.0 inches) Max.
Paper thickness 0.076 to 0.09 mm.: (.0030 to .0035 inches)
Roll paper core Inside diameter: .445 to .635 inches
Outside diameter: .730 to .860 inches
Roll footage Depends on paper used.
Thermal Paper Grades (Monochrome)
As of this printing, only Kanzaki Lotto 482, Appleton Resiste 600 3.3 and Appleton Resiste 600 3.1 are approved for the EPIC 630 printer.
Thermal Paper Grades (Color)
At this printing there are no color thermal papers approved for the EPIC 630 printer.
Paper Usage Precautions
Use only specified thermal paper. If other paper is used, print quality, head life, and cutter life may deteriorate.
A receipt paper out sensor is provided as a standard feature. It senses when there is approximately .5 inches length of paper left on the paper roll.
Auto Cutter Position
A full cut auto-cutter is a standard feature with all TransAct™ EPIC 630 Printers.
Cutter type Rotary
Media width 3.25 +0.00/- .04 inches (82.5 +/- .5 mm)
Media thickness range 0.003 to 0.0035 inch
Cut to line of print 0.70 inch
Cutter life 1,000,000 cuts
Cut time Less than 350 milliseconds
What printer driver should I use?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Drivers & Downloads
What do the error LEDs indicate on my printer?
Your TransAct® EPIC 630 printer contains three (LED) indicator lights.
Indicator Lights (LED)
The three TransAct® EPIC 630 indicator lights are:
Power LED Indicates printer activity and non-recoverable errors
Error LED Indicates problems and probability of recovery
Paper LED Indicates paper status (paper low)
Power Indicator (LED)
The power indicator lets the user know that the printer is ON. If the power indicator blinks in conjunction with the error indicator, the printer is experiencing a non-recoverable error: see the fault indicators discussed below. If the power indicator blinks and there is no error indicator blinking, the printer is being held in reset by the host.
Error Indicator (LED)
The error indicator lets the user know that the printer is experiencing a problem. If the power indicator is lit (not blinking), the error is generally recoverable without data loss. If the power indicator is blinking, a non-recoverable error has occurred: see the fault indicators below. If the error is not operator recoverable, a power cycle may correct the problem. If a power cycle does not correct the fault, the printer must be serviced.
Paper Indicator (LED)
The paper indicator signals the paper status. If the printer is equipped with a paper low option, the paper indicator will blink when the paper is low. The low sensor is adjustable, and the amount of paper remaining is dependent on the adjustment. If the paper indicator is lit with the error indicator, the printer is out of paper: in this case, the printer stops printing and waits for the paper to be changed.
The error indicator is the primary fault indicator, and is either always on or blinking if a fault has occurred. There are three types of faults:
Fully-recoverable faults Paper out or cover open
Semi-recoverable faults Head jam
Non-recoverable faults Component failure
Fully-recoverable and Status
A fully-recoverable error will restart printing exactly where it stopped when the error occurred. Printing will resume after error has been properly addressed. A status recoverable error is very similar to a fully-recoverable error. Additionally, status is used to display when the printer consumables may need replacing.
A semi-recoverable error is determined by whether or not the printer has to be shut off and turned back on while attending to the problem. The amount of information lost is dependent on the type of error and the state of the information being processed.
A non-recoverable error produces information loss.
Error Blink Codes
If during normal operation, the error indicator is lit and the power indicator is blinking, a minor error occurred. The power indicator shows the error by blinking a pattern. Cycling the power restarts the printer. Blink patterns are defined as follows.
1 Blink (1 blink, pause)
2 Blink (2 blinks, pause)
3 Blink (3 blinks pause)
A similar pattern is followed for other blink counts. Error indications are as follows:
Auto Cutter Error
User Store Format Error
Electronic Journal Format Error
Flash Operation Error
Internal Memory Error
Communication Adapter Error
Operating System Error
When I print to my Epic 630 printer nothing prints?
The Epic 630 printer is a thermal printer that requires thermal paper. Verify the paper you are using is thermal paper. Make sure the paper is loaded properly. To load paper, simple drop the paper roll into the printer with the paper coming from the bottom of the roll. Pull the paper out a little bit, and close the lid. Printer should cut the paper, and be ready to print. Verify you have selected the correct communication port on the system. Make sure you are connected to the serial port of the PC with a serial null-Modem cable. Verify that the configuration settings of the printer are set to the correct Emulation Mode and communication settings for your system.
Why do I get an “Error encountered in opening lang mon Registry” when trying to save changes in the properties of the Windows driver?
The “Lang Mon” error is due to the driver's lack of privileges writing to the registry.
If you encounter this error, please use the “TransactPrinterProperties.exe” program found in the Utilities folder that comes with the Windows drivers.
Note: You must Right Click the TransactPrinterProperties.exe program and select Run as administrator to allow the changes to be saved to the registry.
Change values as you want them, and then click the Save Changes button.
Then Select Yes to allow the Windows Print Spooler to be restarted for the change to take effect.