Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.
What communication interface do I have?
The Epic 430 printer is equipped with two interface options, Bi-directional Serial RS-232 and USB. Power and communication connections are made to a connector or connectors located at the rear of the printer.
What are the Epic 430 printer standard features?
The following features are standard for Epic 430TM printers:
Modular design, with electronics base assembly capable of being mounted remotely up to two feet from the printer mechanism.
Full-cut auto-cutter module as part of printer mechanism
Minimum 150 mm (6.0”)/second print speed (monochrome black text).
203 dpi print resolution (8 dots/mm.)
Special print scalable to 8x with reverse, underscore, italic, and bold print
44/57 characters per line for 80 mm paper width
Face-up print orientation
ASCII and Unicode character encoding:
Ladder and fence barcode printing supporting UPC-A, UPC-E, EAN13, EAN8, Code39, ITF, CODABAR, Code93, Code 128, Code31, and Interleaved 2 of 5
Serial RS232C and USB interfaces built into Main Controller PCB.
Selectable baud rates
Drivers for Windows XP and Xpe
4 MB minimum flash memory and 8 MB RAM
Ithaca command set emulation
Power: 24 VDC, 3 amps max.
Power Connector: 4 pin Molex
Paper Out, Paper Cover-Open, Top-Of-Form, Jam Detection, Transport Ticket Taken and Head Temperature sensors
ON/OFF Switch located in rear of electronics base.
Recessed cable access with easy to use cable strain reliefs.
Power and error LED(s)
Paper feed button
Easy paper loading
Portrait or landscape printing under Windows
Internal counters to track number of hours on, cuts completed, lines fed, and error conditions
Capable of handling a 100 mm. (4.0 inch) diameter, 60 or 80mm. wide paper roll
Compliant with RoHS (Restriction on Hazardous Substances)
The following options are available:
Variable length presenter, capable of handling from 63.5 to 254 mm. (2.5 -10 inches) length tickets
Paper Low sensor
Additional or custom fonts or character sets.
Custom emulations (Epson, Custom)
Universal power supply (100-240 VAC, 47-63 Hz)
Bezel assembly, with LEDs (translucent blue)
Remote printer mounting kit
What printer driver should I be using?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Drivers & Downloads
When I print to my Epic 430 printer nothing prints?
Verify the Epic 430 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal paper. Make sure the paper is loaded properly. See diagram below:
The Epic 430 printer uses a continuous roll of POS or Lottery grade thermal paper, with specifications outlined in the chapter Epic 430TM Specifications and Requirements.
Instructions for loading the paper are as follows:
Open the top cover of the printer by pressing the cover open button.
Make sure the paper path is clear and there are no obstructions through the knife or transport.
Place a roll of new paper in the paper holder, with the end of the paper unloading from the back to the front of the printer, as shown in the figure.
Prepare the end of the paper with a clean square cut end with no folds or distortions to the paper
Thread the free end of the paper through the knife assembly opening as shown.
Push the end of the paper towards the transport rollers. Place the end of the paper as close to the transport rollers as possible. Make sure the paper is aligned with the paper guides and not skewed.
Close the cover by rotating it back into position until it securely clicks into place. Paper will feed automatically, and then print and eject a test ticket.
How do I know what firmware is currently in my Epic 430 printer?
To find out what firmware is currently in your Epic 430 printer, simply press and hold the FEED button for about 4 seconds (or until all 4 LED lights are lit), and the printer will print out a list of all the current configuration settings in the printer. After the list prints out, turn the power off on the printer, and then back on. At the top of the list that printed out, under Identification you will see “Firmware:” followed by the firmware currently in our Epic 430 printer.
What are the functions of the FEED button?
The FEED button will provide various functions, depending upon how long it is pressed.
Pressing this button will provide one of three functions. The function is time-dependent, and the display indicators will change to indicate the next mode, as follows:
The feed button is a multifunction button. By pressing and releasing the Feed button, the printer will feed about 5 inches of paper while printing the printer firmware version. This is intended to clear the printer and align the next ticket for print.
By pressing and holding the feed button for a longer time, two additional features may be activated. Pressing and holding the button for about two seconds will enter journal maintenance mode.
Holding the button for about 4 seconds will enter configuration mode.
To aid in selecting the correct mode, the Error LED will illuminate as soon as the button is pressed and indicates that FEED is selected. After about 2 seconds the Error LED will go out and the PAPER indicator will illuminate. This indicates that Journal mode is selected. After about 4 seconds, the Cover LED will illuminate indicating configuration mode is selected.
Why do I get an “Error encountered in opening lang mon Registry” when trying to save changes in the properties of the Windows driver?
The “Lang Mon” error is due to the driver's lack of privileges writing to the registry.
If you encounter this error, please use the “TransactPrinterProperties.exe” program found in the Utilities folder that comes with the Windows drivers.
Note: You must Right Click the TransactPrinterProperties.exe program and select Run as administrator to allow the changes to be saved to the registry.
Change values as you want them, and then click the Save Changes button.
Then Select Yes to allow the Windows Print Spooler to be restarted for the change to take effect.