BANKjet® 2500 Inkjet Teller Receipt Validation Banking Printer
Printer Self Testing and Diagnostics
Printer Self-Testing
The BANKjet® 2500 has been designed to perform several self-tests and will also allow a technician to access the printer’s configuration settings. It is important to insure that the printer will perform a self-test. This isolates printing problems to something other than the operation of the printer itself. The BANKjet® has a total of ten self-test options with four designed to be useful when performing on-site evaluations. These four tests are the only options that should be used to test your printer. The other six testing options are used for printer demonstrations and factory setup by Transact. Use the following four test options when trying to correct a printing problem.
Use the following testing options when beginning to troubleshoot and repair the BANKjet® 2500.
TEST-Receipt
The receipt test is the primary test option to use when determining if the printer is functioning correctly. The receipt test is mostly used during the early stages of troubleshooting to eliminate the possibility that the problem is occurring with the printer. If the printer experiences a failure, and the error indicator light is activated, call Transact’s Ithaca Facility’s Technical Support Department.
TEST-Print Configuration
The print configuration test is a quick and easy way for you to see how your printer has been configured at the factory without actually having to enter into configuration mode. A large percentage of initial installation and setup problems can be attributed to the printer’s configuration not matching the user’s system settings. Using this test will show you the current configuration settings of the printer.
TEST-Validation
Validation test will validate the back of a check or inserted form. Nine lines of validation information will be printed.
TEST-Sensor Calibration
The validation operation requires several sensors that detect the presence and alignment of the form being validated. These sensors may be recalibrated in the field to compensate for sensor drift and/or debris in the sensor path. To calibrate the sensors, remove any form that may be in the printer validation path and select this test. This test will automatically adjust the sensors and print a calibration report. The calibration will be from 0-3. If the calibration results are 3 on any sensor and the printer does not function correctly, the printer must be returned for service.
Disregard the following options when cycling through the menu:
The following six self-test options are only extended functionality tests and do not need to be run in order to determine if the printer is running properly. These test options are only used for printer demonstrations and factory setup.
TEST-Graphics
TEST-Print Specs
TEST- Print Configuration
TEST-Validation
TEST-Sensor Calibration
TEST-Pyramid
TEST-Burn in
TEST-Bar Codes
TEST-Rolling ASCII
[1] Not all printers are equipped with configurable sensors. If the sensor calibration selection is not present, the printer is not equipped with adjustable sensor.
Placing the Printer In Self-Test Mode
The Feed button in conjunction with the power switch is used to enter the BANKjet’s self-test mode. To place the BANKjet® in self-test mode, be sure that a paper roll is loaded. The power indicator light should not be illuminated when trying to place the printer in self-test mode.
1. If necessary toggle the Power Switch to place the printer into STANDBY/OFF mode. (The power indicator light will be not be illuminated.)
2. Press and hold the Feed Button.
3. While holding the Feed Button, toggle the Power Switch ON.
4. When the red, error indicator light blinks, release the Feed Button.
5. Follow the directions printed on the receipt to cycle through and select the desired TEST option.
Exiting Self-Test Mode
Exit Self-Test mode at anytime by placing the Power Switch in the STANDBY/OFF mode.
Self-Test Hints and Suggestions
· If the printer fails to complete or enter into self-test mode, disconnect it from the application system.
· Contact Transacts Ithaca Facility’s Technical Support Department if self-test mode fails in any way.
Level 0 Diagnostics
Level 0 diagnostics always and only run at power up.
Level 0 diagnostics perform the following tasks:
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1. Basic System Integrity
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2. Vector Integrity
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3. RAM Test
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4. Flash Boot Loader Integrity
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5. Flash Firmware Integrity
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6. Start Normal Firmware
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7. Verify Configuration Integrity
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8. User-store Integrity
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9. Electronic Journal Integrity (and repair if necessary)
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10. Start Kernel, Verify Multitasking, Start Tasks
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Once the kernel is running, the following tests must pass to allow operation. However, if any test fails (except the knife home test), the remaining tests will generate recoverable faults and normal operation will start as soon as the fault is cleared. These tests are also run when operation is resumed from OFF.
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11. Cartridge Integrity
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12. Cover Closed Check
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13. Assure the validation path is clear.
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14. Carriage Home
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15. Schedule Cartridge Maintenance
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16. Paper Present
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17. Place Printer On-line, Start Normal Operation
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Firmware Test
The flash test has two phases. The first phase determines that the boot loader is valid, and the second verifies that the printer firmware is correct. All tests, up to and including the boot loader test, generate non-recoverable errors when they fail. The power must be removed from the printer, and the printer must be returned for service.
If the boot loader is intact, but the main firmware is bad, the printer automatically enters boot loader mode. The firmware may then be re-loaded into the printer.
Boot Loader Mode
The boot loader cannot be entered during normal operation. Boot loader mode can only be entered in one of two ways. One, when Level 0 Diagnostics finds that the firmware check CRC is bad, or two, manually. To manually enter the boot loader, set the power switch to ON and hold both the FEED and FORM buttons during power up. The error indicator comes on, and the power indicator blinks. At this time, the firmware boot file may be sent to the printer. Level 0 diagnostics are prevented from starting the firmware and boot load mode is forced to begin.
Second Level Boot loader
There is an optional second level boot loader that will allow firmware updates without operator intervention. This is and optional feature because the host system must be able to select the firmware update mode and then provide the update firmware image to the printer. Most host systems are not able to provide this feature.
Self-Test Diagnostics
Self-test mode allows the printer to be tested to assure that it is working correctly. A number of tests may be run. Self-test is entered by holding the FEED button during soft power on.
To enter hex-dump mode, press and hold the FEED button when resuming operation from OFF mode. Enter OFF by pressing and releasing the Power Switch. Press and hold the FEED button and activate the Power Switch. Hold the FEED button until the ERROR light starts to blink slowly then release the FEED button. The printer will now enter Hex-dump mode.
Hex-dump mode is used to diagnose communication problems with the printer. As information is received by the printer, the information is converted to a Hex/ASCII format and printed. No translation is made, which means no commands are interpreted. All information is converted to Hex/ASCII and printed on the receipt. If a carriage return is sent to the printer, it is translated to 0D in the hexadecimal field and "." in the ASCII field.
The format follows.
54 68 69 73 20 69 73 20 This is
61 20 74 65 73 74 0D 0A a test..
Several indications of printer and host communication problems can be deduced from hex dump mode. If the printer is printing all 3F "?" symbols, the parity or the number of bits is wrong. If the printer is printing some Hex 3F "?" signs when it should be printing other characters, either the parity, baud rate, or bit length setting is wrong. If the printer prints incorrect characters (like Hex C1 instead of Hex 41 "A"), it is set for 8-bit data, and the host is set for 7-bit. In most cases, the print problem can be traced to the host and printer being configured differently.
Printers
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