For phone support, our technical support team is ready to help you Monday through Friday 8:00 AM to 5:00 PM Eastern & Pacific Time. Click Here
Series 60 Self Test Procedure
If the "SELECT" key is held during initial power on a self test diagnostics mode is entered. This mode provides six functions, to test and setup the printer. They are as follows:
Test Communications Interface
Configure Communications Interface
Enable Remote Configuration
Run Journal Test
Run Slip Test and Auto Sensor Adjust
Test Communications Interface
This mode is entered by pressing and holding the select key at power-up. This will place the unit in diagnostics select mode. If the "SLIP" and "RECEIPT" keys are then pressed the unit will print the current configuration and enter test communications mode (HEX Dump). This mode will print on the journal if the unit is configured with a journal, otherwise, it will print on the slip. If the slip station is used, a slip must be inserted.
To insert a slip, place a sheet of paper on the slip table that is at least 4 inches wide. Slide the paper as far to the right as possible. When the slip is in position both the select and error lights will be lit. Because the slip will be printed in reverse, it is of advantage to place the paper as far in the unit as possible. When the slip is in position, press the "SLIP" key and the current configuration will be printed on the slip.
As information is received the information will be converted to HEX/ASCII and printed. If a carriage return is sent to the printer, it will be translated to OA in the HEX field and "." in the ASCII field.
The format is as follows:
54 68 69 73 20 69 73 20 This is
61 20 74 65 73 74 OD OA a test..
When the "SELECT" key is pressed the internal buffer is dumped and the diagnostics select mode is entered.
There are several indications of printer and host communications problems that can be deduced from this test.
If the printer is printing all 40 "@" symbols the parity is wrong or the number of bits is wrong.
If the printer is printing some HEX 40's "@" signs when it should be printing other characters, the parity is wrong, the baud rate is wrong, or the bit length setting is wrong.
If the printer prints out characters, and they are wrong (like Hex C1 instead of Hex 41 "A") the printer is set for 8 bit data and the host is set for 7.
If the printer fails to print at all it may be configured for parallel operation.
In most cases the print problems can be traced to the host and the printer not being configured in the same way.
NOTE : The Series 60 printer handles 7 bit "No Parity" slightly differently than a PC. A PC can send a 7 bit "No Parity" data field which the printer cannot accept. If the PC is to send 7 bit "No Parity" it must be set for send 2 stop bits.
Journal Test
To run a journal test, power on the printer while holding down the "SELECT" key. The select light will start to blink and the unit will be in diagnostics select mode. If the "JOURNAL" key is pressed the unit will start a journal test. If the "ALARM" light starts to flash, the error indicated is the same as normal operation. The Interpreting Error Codes section of this document gives a list of normal alarm codes.
The journal test will continue until the journal paper is exhausted or the test is stopped with the select key. To stop the test at any time, press and hold the "SELECT" key until the printer stops.
The test can be "PAUSED" by pressing and holding the "SLIP" key. The "JOURNAL " key will then feed journal paper one line for each press. To resume the test, press the "SLIP" key again or the "SELECT" key to stop the test.
If the "RECEIPT" key is pressed while the unit is printing, the print test pattern will be changed from a walking character test to a I/H/+/- test. This test is used to adjust the printer.
The Receipt Test
To run a receipt test, power on the printer while holding down the "SELECT" key. The select light will start to blink and the unit will be in diagnostics select mode. If the "RECEIPT" key is pressed the unit will start a receipt test. If the "ALARM" light starts to flash, the error indicated is the same as normal operation. The Interpreting Error Codes section of this document gives a list of normal alarm codes.
The receipt test will print a test receipt and wait for the receipt to be removed from the printer. The printer will then print another test receipt. Test receipts will continue to be printed until the receipt paper is exhausted or the test is stopped with the select key. To stop the test at any time, press and hold the "SELECT" key until the printer stops. When the test is stopped the last receipt will be cut and ejected.
If the "RECEIPT" key is pressed while the unit is printing, the print test pattern will be changed from a walking character test to a I/H/+/- test. This test is used to adjust the printer.
Slip Test
To run a slip test , power on the printer while holding down the "SELECT" key. The select light will start to blink and the unit will be in diagnostic select mode. If the "SLIP" key is pressed the unit will enter slip test.
The slip test will start by turning out both the "SELECT" and "ALARM" lights. This is a sensor test mode. As a slip is inserted the "ALARM" light will light indicating that the front sensor has detected the slip. When the rear sensor detects the slip the "SELECT" light will be turned on.
At any time when both the front and back sensors detect the slip, the slip printing can be started by pressing the "SLIP" key. The slip will then be printed until the front sensor no longer sees the slip. The printing will then pause while the slip is fed forward until the rear sensor no longer sees the slip. At this time an end of slip message will be printed and the slip released.