ESC/Kiosk Series 5300 Kiosk Thermal Printer
Table of Contents
1. Where can I order paper?
2. Where can I get parts?
3. Do you offer a repair service?
4. What communication interface do I have?
5. What is the difference between parallel and serial communication?
6. What printer driver should I be using?
7. Why won’t my printer cut?
8. When I print to my Model 5300 printer nothing prints?
Do you offer a repair service?
Yes, we offer repair of the Model 5300 printer at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form. Click here.
What communication interface do I have?
The Ithaca 5300 printer can be purchased with several different communication interfaces. Please use the below chart to identify which interface your printer has:
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9 pin Serial Interface
Cable Required:
Serial Null Modem Cable, 9 pin female to 9 pin female.
This cable is available for purchase from us.
Item No: 10-2020
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36 pin Centronics Parallel Interface
Cable Required:
Parallel Cable, 25 pin male to 36 pin Centronics male.
This cable is available for purchase from us.
Item No: 253-9800002
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What is the difference between parallel and serial communication?
Parallel and serial communications are two distinct ways of getting data from a PC to our printer. Serial communication transmits data on only 2 wires, one for sending and one for receiving one bit at a time. Parallel communication transmits data across multiple wires simultaneously. This provides a faster means of data transmission than serial. A parallel printer must be connected to a parallel port, commonly labeled as an LPT port on a PC. The LPT port should be set for bi-directional, standard, or SPP. A serial printer must be connected to a serial port, commonly labeled as a COM port on a PC. The COM port settings must match the printer serial settings to communicate properly. Please consult your PC’s literature to learn how to change these setting.
What printer driver should I be using?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our Series 5300 Product Information Page.Click Here
The printer will cut the paper when the printer receives the following cut command from the system.
ASCII DECIMAL HEX
Cut EM 25 19
When I print to my Model 5300 printer nothing prints?
Make sure the paper is loaded properly. To load paper:
1. Open the paper roll and unwind at least one turn of paper to eliminate any glue, tape or adhesive that remains on the roll from shipping. Cut or tear the paper’s leading edge straight across.
2. Remove the black paper spool from the printer and insert it into the paper roll.
3. Insert the spooled paper roll into the printer so that the leading edge unwinds from the bottom of the roll.
4. Open the cover and feed the paper through the printhead.
5. Close the cover.
6. Turn the power ON. (The paper will automatically feed to the black, pre-printed top of form mark)
7. Cut, or tear off all excess paper. The printer is now ready for operation.
If the printer has a serial port, make sure you are connected to the serial port of the PC with a serial null-Modem cable. Verify that the configuration settings of the printer are set to the correct communication settings for your system. See Test Mode for how to print out this listing.
Fax: 203.949.9048
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