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FAQ's for theSeries 50, 50 Turbo, 50 Plus Printers
Although TransAct Technologies no longer offers software, programming and installation support for the Series 50, we still continue to offer mechanical support, parts, repair services, and supplies.
Table Of Contents
- Where can I order paper and ribbons?
- Where can I get parts?
- Do you offer a repair service?
- What printer would be a good replacement for my Series 50?
- Do I have a parallel or serial printer?
- What is the basic difference between parallel and serial?
- What type of data cable does this printer use?
- What printer driver should I be using?
- Why am I missing characters in my print?
- Why is the length of my receipt always the same no matter how many printed lines are on it?
- Why am I getting an extremely long printout when using my Series 50 with Windows 2000 or Windows XP?
- Why doesn't my Series 50 open the cash drawer when attached to an AS400?
- Why doesn't my Series 50 seem to be printing through the Windows driver while attached to an AS400?
- When I print to my Series 50 nothing prints?
Where can I order paper and ribbons?
Paper, ribbons, and parts can be ordered through TransAct Technologies at the following numbers: 877-748-4222 or 607-257-8901
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Where can I get parts?
Paper, ribbons, and parts can be ordered through
TransAct Technologies at the following numbers: 877-748-4222 or 607-257-8901
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Do you offer a repair service?
We still repair the Series 50 at our Ithaca, NY
facility. Call 877-748-4222 or 607-257-8901 for pricing and to setup an RMA
(Return Material Authorization). Call the same numbers for information on repair
centers located outside the United States.
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What printer would be a good replacement for my Series 50?
We have a Series 150 that would be a drop in
replacement for most Series 50 printers. Contact our sales department for
complete details.
phone: 877-748-4222 or 607-257-8901
email:IthacaSales@TransAct-Tech.com
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Do I have a parallel or serial printer?
A Series 50 parallel printer has a 36 pin
Centronics connection that secures the data cable with 2 clips and the serial
version has a 25-pin D-shell connection that secures the data cable with 2
screws.
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What is the basic difference between parallel and serial?
A parallel printer must be connected to a
parallel port, commonly labeled as an LPT port on a PC. The LPT port should be
set for bi-directional, standard, or SPP. A serial printer must be connected to
a serial port, commonly labeled as a COM port on a PC. Consult your PC's
literature to learn how to change this setting. The COM port settings must match
the printer serial settings to communicate properly. The dipswitches within the
printer adjust the serial settings. The settings can be found on the main Series
50 web page.
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What type of data cable does this printer use?
The parallel version uses a parallel (1284
compliant) cable. The serial version uses a serial null modem cable when
connected to a PC or a serial straight through cable if connected to a dumb
terminal. The cable pin outs can be found on the main Series 50 web page.
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What printer driver should I be using ?
Use the Generic Text Only driver that is
available within the Microsoft Windows Operating Systems.
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Why am I missing characters in my print?
If it is a parallel printer, be sure the parallel port is set for bi-directional, standard, or SPP.
If it is a serial printer, be sure the serial port settings match the printer serial settings.
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Why is the length of my receipt always the same no matter how
many printed lines are on it?
Your software is probably sending a form feed at
the end of each printed document. You may be able to adjust the length of the
form feed within your software. If the printer is connected to an AS400, there
are settings within the AS400 to adjust the form length.
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Why am I getting an extremely long printout when using my
Series 50 with Windows 2000 or Windows XP?
Try changing the paper size to Envelope in the printer driver properties. If
the problem continues, try changing the Page length to 1 by entering the
following code into the Begin Job section on the Printer Commands tab in the
printer driver properties:
If the printer's firmware is PE-0003-XX or
PE-0004-XX use <1B>F01
Otherwise use: &%MF01
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Why doesn't my Series 50 open the cash drawer when attached to
an AS400?
If your document is printing correctly, you are sending the &%D1, it does
not open the cash drawer, and an odd character prints out on the document:
On an AS400 terminal version, getting a strange character instead of opening
the cash drawer. (looks like a T with to top lines.) It isinterpreting
the D1 as hexadecimal and printing out the equivalent ASCII Character.
CHANGE FROM: "&%D1"
TO:"&%&%4431"
On a terminal emulation program on a PC, Use &%D1, with 899 Code page
support active.
This is due to specific AS400 interpretation problems.
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Why doesn't my Series 50 seem to be printing through the
Windows driver while attached to an AS400?
To use Windows printer drivers in a AS400 Print Session the
"Transform to ASCII" must be checked.
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When I print to my Series 50 nothing prints?
If no alarm light appears, try the following:
Parallel Version:
- Be sure the port is set for bi-directional, standard, or SPP.
- Get to a DOS prompt on your system.
- Type the following: dir > lpt1 (assuming you on LPT1)
- If nothing prints and the printer is mechanically functioning, the problem may be the systems parallel port or the data cable.
Serial Version:
- Get to a DOS prompt on your system.
- Type the following: mode com1:9600,n,8,1 (assuming your on COM1 and the printer settings are 9600,n,8,1)
- Hit Enter on the keyboard, the above command should display again on the monitor
- Type the following: dir > com1 (assuming your on COM1)
- If nothing prints and the printer is mechanically functioning, the problem may be the systems serial port or the data cable.
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Fax: 203.949.9048
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