FAQ's for the POSjet 1500 Printers
Where can I order paper?
Paper can be ordered online through our TransAct Supplies website at www.transactsupplies.com
Back to Top
Do you offer a repair service?
Yes, we offer repair of the POSjet 1500 printer at one of Repair Centers in and outside the United States. Pleas use our convenient RMA web form. Click here.
What communication interface do I have?
The POSjet 1500 printer can be purchased with several different communication interfaces. Please use the below chart to identify which interface your printer has:
|
|
9 pin Serial Interface
Cable Required:
Serial Null Modem Cable, 9 pin female to 9 pin female.
This cable is available for purchase from us.
Item No: 10-2020 |
|
|
36 pin Centronics Parallel Interface
Cable Required:
Parallel Cable, 25 pin male to 36 pin Centronics male.
This cable is available for purchase from us.
Item No: 253-9800002 |
|
|
USB Interface
Cable Required:
USB Cable
This cable is available for purchase from us.
Item No: 98-04322 |
|
|
Ethernet Interface
Cable Required:
CAT-5 Ethernet cable
This cable is not available for purchase from us. |
|
|
25 pin Parallel Interface
Cable Required:
Parallel Cable, 25 pin male to 25 pin male.
This cable is available for purchase from us.
Item No: 253-9800007 |
|
|
25 pin Serial Interface
Cable Required:
Serial Null Modem Cable, 9 pin female to 25 pin male.
This cable is available for purchase from us.
Item No: 253-9800006 |
|
|
Caution: The 25 pin Parallel and 25 pin Serial interfaces look exactly the same externally. They both use a 25 pin D-shell connection. |
|
|
A closer look will reveal that the electronics on the actual interfaces boards are different. The best way to determine which 25 pin communication interface is present in the printer is to print a configuration listing from the printer. This listing will show either RS232 Serial or P1284 Parallel. See Manual Configuration for how to print out this listing. |
What is the difference between parallel and serial communication?
Parallel and serial communications are two distinct ways of getting data from a PC to our printer. Serial communication transmits data on only 2 wires, one for sending and one for receiving one bit at a time. Parallel communication transmits data across multiple wires simultaneously. This provides a faster means of data transmission than serial. A parallel printer must be connected to a parallel port, commonly labeled as an LPT port on a PC. The LPT port should be set for bi-directional, standard, or SPP. A serial printer must be connected to a serial port, commonly labeled as a COM port on a PC. The COM port settings must match the printer serial settings to communicate properly. Please consult your PC’s literature to learn how to change these setting.
Back to Top
What printer driver should I be using?
The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Click here
Why won’t my cash drawer open that is connected to my printer?
The POSjet 1500 printer has an RJ11 cash drawer port for connecting a cash drawer. This port can be hard wired in 3 standard configurations, Ithaca, EPSON, and Star. On the bottom of the printer there is a sticker the will identify which wiring the printer has currently. When purchasing a cash drawer, the correct cash drawer cable for this specified wiring configuration must be ordered. Cash drawer cables are not available from TransAct. Once you have the correct cable, you will still need to send the correct cash drawer command code to the printer to open the drawer. The cash drawer code depends on the Emulation Mode the printer is in. This can be determined by printing a configuration listing. See Manual Configuration for how to print out this listing. The follow are the codes for the common Emulation Modes:
Ithaca PCOS
ASCII DECIMAL HEX
Cash Drawer 1 [ESC] x 1 27 120 1 1B 78 01
Cash Drawer 2 [ESC] x 2 27 120 2 1B 78 02
EPSON
ASCII DECIMAL HEX
Cash Drawer 1 [ESC] p 0 27 112 0 1B 70 00
Cash Drawer 2 [ESC] p 1 27 112 1 1B 70 01
Star
ASCII DECIMAL HEX
Cash Drawer 1 [BEL] 7 07
Cash Drawer 2 [SUB] 26 1A
Microline
ASCII DECIMAL HEX
Cash Drawer 1 [BEL] 7 07
Cash Drawer 2 [BS] 8 08
The printer will cut the paper when the printer receives the cut command from the system. This command code depends on the Emulation Mode the printer is in. This can be determined by printing a configuration listing. See Manual Configuration for how to print out this listing. The follow are the codes for the common Emulation Modes:
Ithaca PCOS
ASCII DECIMAL HEX
Cut [ESC] v 27 118 1B 76
EPSON
ASCII DECIMAL HEX
Cut [ESC] i 27 105 1B 69
Star
ASCII DECIMAL HEX
Cut [ESC] d 0 27 100 0 1B 64 00
Microline
ASCII DECIMAL HEX
Cut [EM] 25 19
|
Replacing the Ink Cartridge |
|
Step |
Action |
|
1 |
Remove the new ink cartridge from its sealed pouch and remove the Mylar tape from the face of the new ink cartridge. |
|
2 |
Press the Open Cover button to release the rear paper cover from the console and swing that cover back, then swing the front ink cartridge cover up. |
|
3 |
Pull down the blue cartridge latch/latches and remove the old ink cartridge(s). |
|
4 |
Press the New cartridge button with the cartridge(s) removed
*Note: Pressing the New button initializes the ink status. |
|
5 |
Place the new ink cartridge(s) into the carriage. Hold the cartridges by their tab to ensure a clean installation. Install the cartridge so the tab is facing the printer front. |
|
6 |
Close all of the covers. |
*Note: The ink levels decrease based on the number of characters printed, not the volume of ink physically in the ink cartridge. Therefore, if you remove your ink cartridge, hit the new button, and replace the same ink cartridge the levels will still reset to 100%.
When I print to my POSjet 1500 printer nothing prints?
– Complaints of light print, missing parts of a printed character, or not printing at all, though the paper is feeding out as if it is printing, are all indications of an ink cartridge issue.
-
Check ink cartridges for any blockage by stray paper or food particles, etc.
-
Remove and Re-insert the cartridges.
-
Check that paper is not blocking the nozzle of the ink cartridges.
– A hard to find paper jam will cause the nozzle to be blocked causing the print to appear like it is not printing in one section of the receipt only.
– Possible the ink cartridge needs to be cleared of air bubbles.
– To do this, get a paper towel or tissue. Place this on the nozzle end to catch ink that will squirt out. Hold the cartridge with the label facing you. Blow into the cut out piece of the little shelf under the label.
– DO NOT Remove the Label when doing this, ever.
How do I clear a paper jam?
-
Clearing a paper jam is the most prevalent problem you will encounter.
-
Open the paper cover and remove the paper roll from the printer.
-
Use the feed button to feed the feed motor forward.
-
Use the feed button and new cartridge button together to reverse the feed motor backward.
-
This will allow you to get most paper jams clear.
-
Lift the cartridge cover, and move the carriage (just push it) to the right or left and clear any paper that may have fallen inside.
-
DO NOT use screw drivers, etc. to remove jams, as this can damage the paper guide which is just a thin metal guide that once damaged must be sent in for repair.
-
You may need to alternate between forward and backward feeding with the machine held upside down to clear some difficult jams.
-
Ultimately, most, if not all, jams should be solvable.
Back to Top
Fax: 203.949.9048
Drivers
