Epic 630™ Thermal Kiosk Printer
TROUBLE SHOOTING
Your TransAct® EPIC 630 printer contains two buttons and three (LED) indicator lights. Both buttons perform the same function. Use which ever button is easier to access.
Indicator Lights (LED)
The three TransAct® EPIC 630 indicator lights are:
· Power LED Indicates printer activity and non-recoverable errors
· Error LED Indicates problems and probability of recovery
· Paper LED Indicates paper status (paper low)
Power Indicator (LED)
The power indicator lets the user know that the printer is ON. If the power indicator blinks in conjunction with the error indicator, the printer is experiencing a non-recoverable error: see the fault indicators discussed below. If the power indicator blinks and there is no error indicator blinking, the printer is being held in reset by the host.
Error Indicator (LED)
The error indicator lets the user know that the printer is experiencing a problem. If the power indicator is lit (not blinking), the error is generally recoverable without data loss. If the power indicator is blinking, a non-recoverable error has occurred: see the fault indicators below. If the error is not operator recoverable, a power cycle may correct the problem. If a power cycle does not correct the fault, the printer must be serviced.
Paper Indicator (LED)
The paper indicator signals the paper status. If the printer is equipped with a paper low option, the paper indicator will blink when the paper is low. The low sensor is adjustable, and the amount of paper remaining is dependent on the adjustment. If the paper indicator is lit with the error indicator, the printer is out of paper: in this case, the printer stops printing and waits for the paper to be changed.
Fault Indicators
The error indicator is the primary fault indicator, and is either always on or blinking if a fault has occurred.There are three types of faults:
Fully-recoverable faults Paper out or cover open
Semi-recoverable faults Head jam
Non-recoverable faults Component failure
Fully-recoverable and Status
A fully-recoverable error will restart printing exactly where it stopped when the error occurred. Printing will resume after error has been properly addressed. A status recoverable error is very similar to a fully-recoverable error. Additionally, status is used to display when the printer consumables may need replacing.
Semi-recoverable
A semi-recoverable error is determined by whether or not the printer has to be shut off and turned back on while attending to the problem. The amount of information lost is dependent on the type of error and the state of the information being processed.
Non-recoverable
A non-recoverable error produces information loss.
Error Blink Codes
If during normal operation, the error indicator is lit and the power indicator is blinking, a minor error occurred. The power indicator shows the error by blinking a pattern. Cycling the power restarts the printer. Blink patterns are defined as follows.
1 Blink (1 blink, pause)
__█__________________█______
2 Blink (2 blinks, pause)
__█__█_______________█__█___
3 Blink (3 blinks pause)
__█__█__█____________█__█__█_
A similar pattern is followed for other blink counts. Error indications are as follows:
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Error Indicated
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Blink Count
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Unused
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1
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Configuration Read
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2
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Configuration Write
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3
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Software Error
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4
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Auto Cutter Error
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5
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Unused
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6
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User Store Format Error
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7
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Electronic Journal Format Error
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8
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Flash Operation Error
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9
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Internal Memory Error
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12
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Communication Adapter Error
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14
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Operating System Error
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15
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Table 6 Error Blink Codes
Level 0 Diagnostics
Level 0 diagnostics always and only run at power up, e.g. power being applied. These diagnostics perform the following tasks:
Cold Power On
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1. Basic System Integrity
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2. Vector Integrity
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3. RAM Test
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4. Flash Boot Loader Integrity
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5. Flash Firmware Integrity (NOTE: If the firmware is corrupted, the printer will remain in boot load.)
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6. Start Normal Firmware
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7. Verify Configuration Integrity
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8. Interface Card Configuration
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9. User-store Integrity
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10. Start Kernel, Verify Multitasking, Start Tasks
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Once the kernel is running, the following tests must pass to allow operation. However, if any test fails (except the knife home test), the remaining tests will generate recoverable faults and normal operation will start as soon as the fault is cleared. These tests are also run when operation is resumed from OFF.
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11. Cover Closed Check
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12. Knife Home (if installed)
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13. Paper Present
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14. Place Printer On-line, Start Normal Operation
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The first phase of testing consists of step 1-5, and determines that the boot loader is accurate and the printer firmware is correct. Tests 1 through 4 produce non-recoverable errors if they fail, in which case the power must be removed from the printer and the printer returned for service. If the boot loader is intact, but the main firmware is corrupted, the printer automatically enters boot loader mode, where the firmware can then be reloaded into the printer.
Boot Loader Mode
The boot loader may be entered during normal operation through special commands. Normal boot load operation is by manually starting boot load mode. Boot loader mode can be entered in one of three ways: (1) when Level 0 Diagnostics finds that the firmware check (also known as a cyclical redundancy check, or CRC) is bad, (2) manually, or (3) through the use of a special boot load command.
To manually enter the boot loader, hold the * button while the power is applied. The error Indicator comes on, and the power indicator blinks. At this time, the firmware boot program is operating and the boot load file may be sent to the printer. When the printer receives the boot load file, the printer will automatically restart if the firmware load was successful. If the load fails, the printer will remain in boot load mode. If the load fails, reset the printer by removing the power and restarting it.
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